Licensed Professional Counselor Old Dominion University Suffolk, Virginia, United States
911 Dispatchers and Compassion Fatigue (CF): An Interpretive Phenomenology. Examining the lived experiences of 911 Dispatchers with Compassion Fatigue. 911 dispatchers are the “first” first responder and play an intrinsic role in the public safety continuum; however, this population is often omitted from Critical Incident Stress Management debriefings and mental health support. 911 dispatchers are exposed to daily and cumulative stress from the repeated empathic engagement of those they serve, shift work, staffing shortages, and the inability to make mistakes. This presentation discusses the signs, symptoms, and implications of CF in the 911 dispatcher and best practices for clinicians when partnering with this essential population.
*Profession Specific CEs:
This presentation is approved for 1.5 PDH from EAPA- Employee Assistance Professionals Association.
1.5 CE Credits for NAADAC, This course has been approved by International Critical Incident Stress Foundation (ICISF), as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider # 87914, International Critical Incident Stress Foundation (ICISF), is responsible for all aspects of the programing.
*Review ICISF World Congress 17 CE website page for additional requirements.
Learning Objectives:
The participants will be able to identify signs and symptoms of compassion fatigue in the 911 dispatcher.
Participants will be able to list and describe the implications for 911 dispatchers with unrecognized and untreated compassion fatigue.
Participants will be able to describe best practices in mental health support when partnering with this population.
