D6 - Addressing the Mental Health Needs of 911

Mental health has always been important, but it has not always recognized as essential to overall health in 911 dispatchers. The worldwide pandemic, social unrest, social determinants of health, and other factors have made emotional fitness a priority. And management, supervisors, quality assurance, and trainers are equally important as call takers. Since 2015, Hamilton County (Indiana) Public Safety Communications started the state’s first peer support team specifically for 911 professionals. Learn how a school shooting followed by the untimely death of two employees solidified the team’s approach to staying healthy and in service prior to, during, and following a critical incident.

*Profession Specific CEs:

This presentation is approved for 1.0 CE Credits by The Anne Arundel County Mental Health Agency, Inc. (AACMHA) as an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland.

This presentation is approved for 1 PDH from EAPA- Employee Assistance Professionals Association.

1 CE Credits for NAADAC, This course has been approved by International Critical Incident Stress Foundation (ICISF), as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider # 87914, International Critical Incident Stress Foundation (ICISF), is responsible for all aspects of the programing.

*Review ICISF World Congress 17 CE website page for additional requirements.